Tel +44 7742 184286
Tel +44 7742 184286
Technical support can be an art. Quite often customers & clients are not technical and the key is breaking this information down for them to understand the hurdles and issues they face.
Previous Employers & Clients
Bedroq Ltd, Keighley
Bedroq Ltd, Keighley, Nr Yorkshire
Project Rollout Network Engineer
Work alongside existing network engineers configuring various levels of network equipment from Ruggedcom switches and firewalls to CCTV related equipment
- Design, config & support on Siemens RuggedCom network for UK National Grid project.
- Management of change for Siemens RuggedCom managed switch rollout.
- Documentation of all completed work to fulfil project mandate.
Vita Group, Middleton
Vitafoam Group Middleton, Gr Manchester
Infrastructure & Cloud Development Engineer
The main focus of this role was developing new support strategies ans supporting a number of ongoing projects as the infrastructure was transitioned to a new data centre.
- Management of change for multiple elements of Cloud migration.
- Control of changes within Azure/In-Tune/Sharepoint and Meraki Cloud.
- Worked closely with security team on firewall issues addressing changes across European estate.
- Developed training strategies and technical feedback for junior engineers.
Barclays PLC, Knutsford
2 x Contracts Inside IR35 with Barclays PLC
Infrastructure Remediation Project Consultant
Primary objective of this role was to audit the network in order to track down network shares that were in breach of security policy ie. Everyone group attached to a secure folder.
- Locate shares that breached corporate policy - Isilon, Multi-protocol & Windows shares
- Liaise with end users and 3rd parties (application service accounts)
- Create and modify Active Directory groups to apply to modified shares
- Remediation of the shares using Powershell scripts and other tools
Technical Implementation Lead Consultant
This project had a number of different elements attached to it. Network access etc is divided departmentally so in order to achieve certain goals some parts of the role were sort of Project Management/Technical Delivery Management. Below is just a small breakdown of the day-to-day role.
- Assisted in the design and implementation of the new environments and application instance to update to the newer strategic platforms (and datacentres) and resolve a number of end of life or out of support technologies.
- Daily management server infrastructure and technologies: e.g Microsoft, Linux, Wildfly (JBoss), VMware
- Understanding of different network and connectivity technologies and standards: i.e. DNS, VPN, Firewalls etc
- BAU support for end users with ATM delivery application issues
William Blythe Ltd
William Blythe - Permanent role
IT Support & development Consultant
- Providing BAU support to users both on-site and global
- Network audit, redesign and installation including all new documentation and security policies
- Project lead and implementation on rollout of M365
- On-Prem 2008-2012 server management
- Hyper-v Cluster failover and load balancing
- 3rd party vendor application management
CMS Group Ltd, Lancashire
CMS Group - Permanent role
Senior Field Service Engineer
- Supporting all levels of IT infrastructure to nationwide Hotels and Leisure facilities.
- Troubleshooting client key software and hardware systems for approximately 10,000 user base on a multi-tenanted Citrix hosted environment.
- Project lead for Wyse Terminal rollout utilising XenDesktop
- Working alongside Management to develop new strategies to deal with ongoing issues effectively and improve proactive support.
East Lancashire PCT (NHS)
East Lancashire Primary Care Trust Rolling 12 month Contract
Project Rollout Lead
- Lead technician for rollout of Choose and Book application to GP surgeries across East Lancashire.
- Provided annual leave & sickness cover for field service engineers and 2nd line helpdesk
- Designed a number of training schedules and manuals for junior support staff
- Acted as primary liaison for projects and support with central Primary Care offices located in Blackburn
Jigsaw Computer Products
Jigsaw Computers - Owner
Business owner and shop proprietor
- Opened shop in 1999 selling goods and services to general public
- Provided a callout service fixing PC & internet issues for local businesses customers homes.
- Won a tender to provide sub-contract services to Vertex Ltd
- Repairing water treatment engineers (486 & 586 architecture) laptops on-site or return to base swap-out
- Dealing with network issues on a Token Ring network
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